News

In Gratitude: Dr. Rebecca Neusteter on “911, What’s Your Emergency?: The Promise and Peril of Crisis Response

On October 15, 2026, Dr. Rebecca Neusteter, gave a talk at The Consultation Center and the Division of Prevention and Community Research, Yale Department of Psychiatry on her recently released book “911, What’s Your Emergency?: The Promise and Peril of Crisis Response.” Dr. Neusteter is a nationally renowned expert in the 911 emergency response system and a leader in the emerging field of alternative, non-police response to 911 emergencies. Dr. Neusteter’s talk described the history and legacy of the 911 system and promising alternatives for 911 community response that have emerged in recent years, including Elm City COMPASS. A criminologist and public policy scholar, Dr. Neusteter is the Executive Director of the University of Chicago Health Lab, one of the five Urban Labs at the University of Chicago. Previously she founded and led the policing program at the Vera Institute of Justice; served as Director of Research, Policy, and Planning for the New York Police Department; and was the Director of Criminal Justice at the Laura and John Arnold Foundation.

Elm City COMPASS presented at the 2026 Convening of Advancing the Field of Alternative Response

Photos from the convening held in Chicago on June 4, 2026

New Haven Committee Approves $1.1M for Elm City COMPASS Crisis Response Team

Scribe from Workplace AI. This article was created by AI using a video recording of the meeting.

COMPASS Gets Another Year

by Laura Glesby and photo by Nora Grace-Flood, New Haven Independent

Elm City COMPASS helps those in need in New Haven by meeting them where they are

by Cris Villalonga-Vivoni, Staff Writer, New Haven Register

News conference: Mayor Elicker announces the expansion of Elm City COMPASS

New Haven’s crisis response team is expanding

by Molly Ingram, WSHU/Public Radio NPR

New Haven's Elm City Compass is expanding

New Haven expanding emergency crisis response team

Crisis-Response Crew Adds Third Shift

by Thomas Breen, New Haven Independent

New Haven expands its emergency and crisis response program with third shift

by Mark Zaretsky, New Haven Register

Majority of calls to New Haven’s crisis line are from homeless residents

By Abigail Brone, Connecticut Public Radio

Elm City COMPASS Crisis Response team expanding hours, availability for New Haven community

Reported by Julia LeBlanc, FOX61

New Haven officials say unarmed community response team has been effective

by Molly Ingram, WSHU/Public Radio NPR

Crisis-Response Team Ups Its Game

by Nora Grace-Flood, New Haven Independent

New Haven's COMPASS crisis response team to expand staff, hours

by Mark Zaretsky, New Haven Register

Greater New Haven communities seeing recent spike in overdoses deaths: COMPASS is available to help

Reported by Eva Zymaris, WTNH8

CAB Members Represent COMPASS at Neighborhood Festivals this Spring

Just about every weekend in May and to start off June, members of the COMPASS Community Advisory Board were out talking to people at the community festivals in Fair Haven, Newhallville, West Hills/West Rock, and Dixwell. Many thanks for their time and efforts to connect with our neighbors.

New Haven crisis response team out building relationships, trust: 'Consistency is what counts'

by Chatwan Mongkol, New Haven Register

Elm City COMPASS Honored at Yale-NAMI Conference on Neuroscience and Mental Health

Non-Cop Crew Cruises to Crisis Calls

By Nora Grace-Flood, New Haven Independent (Photo by Nora Grace-Flood)

Community response team making a difference in New Haven

New Haven crisis response team to expand after seeing ‘huge success’ in pilot run

by Chatwan Mongkol, New Haven Register